![]() ![]() Now, their use cases comprise support, engagement, and conversion. Intercom was built as a business messenger in the first place. Zendesk is a great and robust support tool, but is Intercom a replacement for Zendesk in terms of functionality? Zendesk is a ticketing system before anything else, and its ticketing functionality is overwhelming in the best possible way. ![]() I’d like to concentrate on the following three core features where Zendesk truly shines: Help desk features Sales - for managing your sales process via email and calls, includes a CRM system and pipelines (not every Zendesk alternative has that).Support (Foundation) - ticketing system for managing customer requests via email and social media, but WITHOUT help center and live chat functionality.Support (Suite) - help desk tool for ticketing, prioritizing, and solving requests via email, live chat, social media, phone calls, and knowledge base.Zendesk comes in various variations (aka subscription plans) depending on your needs: So, should it be Zendesk or Intercom for your business? Let’s find out. ![]() Intercom is more sales- and customer relationship-oriented, while Zendesk has everything a customer support representative can dream about. However, they’re crafted for different use cases. They both offer some state-of-the-art core functionality and numerous unusual features. Both are equally feature-rich, powerful, and well-established. The Intercom versus Zendesk conundrum is probably the greatest problem in the customer support tools world. Intercom or Zendesk: are they like two peas in a pod? □ We’ve prepared this quick comparison table to help you have a helicopter view. They’ve been marketing themselves as a messaging platform right from the beginning. Intercom is four years younger than Zendesk. Like when they bought out the Zopim live chat and integrated it with their toolset. It was later that they started adding all kinds of other features. Intercom vs Zendesk: introįounded in 2007, Zendesk started as a ticketing tool for customer support teams. Sign up for a free trial and test it yourself. Why don’t you try something equally powerful yet more affordable, like HelpCrunch? It combines live chat, chatbot, knowledge base, in-app messenger, and auto message functionality with help desk features like shared inbox, customer profiles, tags, etc. Both tools can be quite heavy on your budget since they mainly target big enterprises and don’t offer their full toolset at an affordable price. If you’re a sales-oriented corporation, use Intercom for its automation options. After a few too many "Yes, we can do X, check out our docs!" or "Sorry, you're running into this issue, have you tried this? ", we decided to try to solve our own problem.Basically, if you have a complicated customer support process, go with Zendesk for its help desk functionality. □ Although we love talking with customers, we realized that, oftentimes, the answers they were looking for were already answered in our docs. As a 5-person team, we found ourselves spending upwards of 30% of our time answering the same customer support and onboarding questions over and over again. □ While building our previous venture Winter, one of the biggest growing pain we faced is rising customer support and onboarding volume. □ Spryngtime is a chatGPT-style bot trained on your public knowledge (docs, FAQs, etc.) and internal knowledge (Slack, email, Zendesk, etc.) to properly answer customer support & onboarding questions. ![]() We're excited to share that we recently launched on ProductHunt Hey r/Zendesk! Willie here from SpryngTime. Please be aware official support can be found on our website, and will be the best avenue for help. While Reddit is not an official support channel of Zendesk, we will from time to time check in, share Tips and hints, and provide support when able to. What Kind Of Support can I expect on reddit? Self-service needs - Use Zendesk, the fastest way to the best customer support. Zendesk is a beautifully simple and sleek platform that brings all your customer conversations into one place.Ĭreate one beautiful destination for all your customer Zendesk is the proven cloud-based customer service software solution that is the fastest way to enable great customer service in companies of all sizes and industries, which is trusted by over 100,000+ organizations worldwide. Zendesk Operations Twitter What is Zendesk? Head to our Help Center () for the absolute best support you can find. Sign up for a live webinar or view an archived webinar.Learn more about our pricing and compare features. ![]()
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